We stand behind our quality.
All coats sold at Coats.co / Manteaux Manteaux are guaranteed for one (1) year from the date of purchase against all manufacturing defects. If a coat has a manufacturing defect our first option is to repair the coat free of charge. If the coat cannot be repaired, our second option is to issue a credit note for the amount paid and the credit note is valid for a period of two (2) years.
The possession of the original receipt is required for the warrantee repair service. The warrantee does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of materials over extended use.
We won't leave you out in the cold.
After one (1) year from the purchase date, if your coat or jacket needs mending, bring it in to the nearest Coats.co or Manteaux Manteaux store and the manager will gladly send it in for an evaluation. If your coat or jacket is repairable, we can provide a quality repair at a reasonable price.
You may also send your coat or jacket to us in a box.
Along with your address, telephone numbers (day and evening), your e-mail address, a description of the work to be done and a photocopy of the bill, at the following address:
Manteaux Manteaux repair service
5405, Royalmount Avenue
Town of Mount-Royal (Quebec)
We will call you to give you the cost estimate.
Please clean your garment prior to bringing it, or sending it in for repair or evaluation.
Out of respect for our seamstresses, we ask you to have your garment cleaned before bringing for repair. We understand that this may be inconvenient, but we want to ensure the welfare of our Repair Department staff. Soiled garments will be returned to the customer for cleaning prior to being repaired or evaluated.
How long will it take?
Our typical repair time is 3 to 4 weeks. In some cases it may be sooner and in certain rare cases, during our peak season turnaround time could stretch to 5 weeks. If you are in a rush to have your garment back, please let us know and we'll do our best to accommodate you.
You have questions? Do not hesitate to contact us at 1-(888)-MANTEAUX.
We will be glad to answer your call. Or by e-mail at : firstname.lastname@example.org
Last update: August 20, 2012